Privacy Policy

1. Who we are

Lola Dispatch is operated by Lola Health Ltd ("we", "us"), registered in England and Wales, Company No. 15961806, registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF. We are registered with the Information Commissioner's Office (registration ZB752885).

We are the controller of personal data about the people who use Lola Dispatch and visit our website. Where a client business books a visit for its patient, that business is the controller of the patient's data and we process it on its behalf; its own privacy notice applies. Where the visit is for a Lola Health customer, the Lola Health Privacy Policy applies.

2. What we collect

Contact and account details, professional and compliance information about phlebotomists, information about jobs and visits, payment information, and technical information such as device and usage data.

3. Why we use it and our lawful bases

• Contract: to provide the platform, arrange visits and make or take payments
• Legal obligation: to meet legal, tax and accounting requirements
• Legitimate interests: to check suitability to carry out visits, support users, keep the platform secure and improve it
• Consent: for analytics cookies, which you can withdraw at any time

4. Who we share it with

Service providers who host and operate the platform, process payments, send messages, provide maps and analytics, and help us review documents; the client business that booked a visit; healthcare collection partners; professional advisers; and authorities where the law requires. Collection partners who carry out a visit act as independent controllers for the data they receive. We do not sell personal data.

5. International transfers

Where data is transferred outside the UK we use safeguards permitted by UK data protection law.

6. Retention

We keep personal data only as long as necessary for the purposes above, including to meet legal, accounting, regulatory and safeguarding requirements.

7. Your rights

You can ask to access, correct or delete your personal data, to restrict or object to its use, and to receive it in a portable format, and you can withdraw consent where we rely on it. Email dataprotection@lolahealth.com. We respond within one month. If you are a patient, we will pass your request to the business that booked your visit.

8. Complaints

You can complain to us at the address above, or to the Information Commissioner's Office at any time: ico.org.uk, 0303 123 1113.

9. Changes

We may update this policy and will change the date at the top when we do.

10. Contact