Last updated: March 2026
Lola Dispatch uses a minimal number of cookies, primarily for authentication and essential platform functionality. We do not use third-party analytics or advertising cookies. We do not track you across other websites.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
Cookies can be "persistent" (remaining on your device until they expire or are deleted) or "session" cookies (deleted when you close your browser).
These cookies are strictly necessary for the Lola Dispatch platform to function. They enable core features such as authentication and security. Without these cookies, the platform cannot operate. No consent is required for essential cookies under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| auth-token | Phlebotomist authentication session | 7 days | Essential |
| client-token | Client portal authentication session | 7 days | Essential |
| staff-token | Staff/admin authentication session | 7 days | Essential |
Functional cookies enable enhanced functionality and personalisation. These cookies remember your preferences and settings to provide a better user experience.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| dashboard-prefs | Dashboard layout and display preferences | 1 year | Functional |
| sidebar-collapsed | Sidebar navigation state | 1 year | Functional |
| notification-prefs | Notification display preferences | 1 year | Functional |
Lola Dispatch does not currently use third-party analytics cookies. We do not use Google Analytics, Facebook Pixel, or any other third-party tracking tools. We believe in respecting your privacy and only collecting the data we need to provide our services.
If we introduce analytics in the future, we will update this policy and seek your consent before setting any analytics cookies on your device.
The following third-party services may set cookies when you use specific features of Lola Dispatch:
| Provider | Purpose | When Set | Type |
|---|---|---|---|
| Stripe | Payment processing and fraud prevention | When making a payment | Essential (for payments) |
Stripe cookies are necessary for secure payment processing and fraud detection. They are only set when you interact with payment features. For more information about Stripe's cookie practices, see Stripe's Cookie Policy.
You can control and manage cookies through your browser settings. Most browsers allow you to:
Please note that blocking essential cookies will prevent you from logging in to Lola Dispatch. The platform requires authentication cookies to function.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.
If you have any questions about our use of cookies, please contact us:
Email: support@loladispatch.com
Website: loladispatch.com