Frequently asked questions
For clients
What is Lola Dispatch?
A dispatch platform for mobile blood draws. Healthcare businesses book a draw, it is offered to approved phlebotomists near the patient, and the business can follow the job until the sample is collected.
How do we get access?
Lola Dispatch is invitation-only. There is no self sign-up. Use the contact form to tell us what you collect and how you would like to book, and we will set up your organisation.
How do we book a draw?
In the client portal, or from your own systems through the Integration API. You can also send a patient a single-use booking link so they choose the time themselves.
Where can you collect?
Wherever an approved phlebotomist, or a partner provider we work with, covers the patient’s postcode. Tell us where your patients are and we will tell you what we can cover before you book.
What happens if no phlebotomist accepts?
An unanswered offer moves to the next nearest phlebotomist. If no one in our network can take the job, our team can refer it to an approved partner provider. If nobody takes it in time, the job is marked as expired and you see that status.
How do we follow a job?
Each status change shows in the client portal as it happens. If you book through the API, you can also receive signed webhooks when a job changes.
Is there an API?
Yes. The Integration API covers bookings, patient booking links, invoices and more, with API keys limited to the scopes you choose. The documentation is at loladispatch.com/developers.
How does billing work?
Pricing is agreed with each client before the first booking. If a job needs a different price, it waits for your approval before it goes ahead. Invoices and payments run through Stripe and are listed in the client portal.
For phlebotomists
How do I join Lola Dispatch?
By invitation. Use the contact form and choose “I am a phlebotomist”. If we invite you, you send your documents and our team reviews them before your account is approved.
What documents do I need?
A phlebotomy qualification, a DBS certificate, insurance, photo ID and proof of your right to work in the UK. We track DBS and qualification expiry dates, send reminders before they lapse, and suspend an account whose documents have expired until new ones are approved.
Can I choose which jobs I take?
Yes. You set the postcodes you cover, and you accept or decline each offer. You can also turn on auto-accept for jobs that fit your settings.
When do I see the patient’s details?
After you accept. An offer shows the postcode, distance and time, but not the patient’s name, address or phone number.
What if I lose signal?
The app keeps your jobs on the phone. Starting a job, arriving and completion steps are queued while you are offline and sync when signal returns.
How do I get paid?
Payments to phlebotomists run through Stripe. You connect a Stripe account during setup.
General
Who runs Lola Dispatch?
Lola Health Ltd, registered in England and Wales. Lola Dispatch is a separate service from Lola Health (lolahealth.com), run by the same company. Lola Health is our first client.
How do you protect patient data?
A job offer shows a phlebotomist the postcode, distance and time, and never the patient’s name, address or phone number; those are shared only with the phlebotomist who accepts. Staff and clients sign in with Google or Microsoft accounts, and card payments are handled by Stripe. Our data processing agreement is published at loladispatch.com/dpa.
How do I contact you?
Email support@loladispatch.com, or use the contact form. If your question is about a specific job, include its reference.
Still have questions?
Write to us, or ask for access and tell us what you need.